Return Policy

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken; or
• Good does not match the description.

Refunds do not apply to the following goods:

• Item received back are damaged or have parts missing.

Returns can be made by mail, to return goods follow this procedure:

Contact us via email at: sales@konidirect.co.uk

Please ensure you have provided us with a valid telephone number and email address so that we can contact you. Depending on the circumstance of your return request an additional cost might apply