Shipping & Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods: We offer standard delivery F.O.C to UK mainland addresses only (excluding Highlands).

• Standard delivery via DPD or Royal Mail. Delivery takes 2 – 5 business days.
• Express delivery via DPD. Delivery takes 1-2 days.

We offer delivery services for Scottish Highlands, Offshore islands and Northern Ireland at extra cost, please contact us for details.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

We do not currently ship to the following destinations:

• European Union (EU)

You are required to provide us with a complete and accurate delivery address, including the name of the recipient and contact phone number (ideally mobile). We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@konidirect.co.uk or by post at:

Unit 1, Mytchett Business Centre,
57e Mytchett Road,
Camberley, Surrey,
GU16 6EG

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Goods damaged in transit;
• Goods does not match description.

Refunds do not apply to the following goods:

• Items received back are damaged or have parts missing.

Returns can be made by mail. To return the goods by mail, follow the following procedure: Pack your goods and attach the return label that was included in your package. We will arrange the return item via our Courier.

Once you have received a goods return authorisation, securely re-pack the goods in the original packaging and return using a tracking service, including the returns authorisation number.